Att wireless outage update#
Att wireless outage portable#

Related Story: AT&T restores 911 service after outage affecting cellphone customers nationwide Similar AT&T Outage in 2017

Att wireless outage update#

Thank you for your cooperation and we will update as soon as we get any word /TBSLR1xvYV- Mason County Sheriff July 2, 2019 If you try to call 911 and cannot get through, please call our non emergency line at 36 and state it is an emergency. There is a nationwide issue with AT&T customers not being able to call 911. We are working with our service partners to fix this issue.- Minneapolis Police July 2, 2019 The alternate number during this time for Mpls is 61. North Richland Hills July 2, 2019Īpprox an hour ago Minneapolis was made aware that AT&T is experiencing a 911 outage resulting in their customers unable to be directly connected to 911. If you are an AT&T cell phone customer and need police/fire/EMS in NRH please use our direct line in to dispatch 81. During the outage PSAPs provided updates to their community to either use a wireline telephone to call 9-1-1 or use a cell phone from a different cellular carrier. The outage affected PSAPs in several states including Texas, Minnesota and Washington, Indiana and Wisconsin. “This has been resolved and we apologize to anyone who was affected.” This statement was released by the company at approximately 08:20am CST. “Earlier this morning some wireless customers may have been unable to connect to 911,” an AT&T spokesperson said in a statement. The company says it’s since fixed the problem. As early as 06:30am CST, social media accounts for 9-1-1 PSAPs were alerting their followers of the outage. Citizens with AT&T cellular service were unable to call 9-1-1 for emergency assistance for at least 2 hours. When Harvey hit Texas and Irma slammed Florida, mobile phone companies were able to get personnel and equipment from other states quickly into position to restore service.Nationwide Outage for AT&T Wireless CustomersĮarly Tuesday morning, 9-1-1 PSAPs began posting to their respective social media accounts about a 9-1-1 outage for AT&T Wireless customers. Puerto Rico’s relative isolation is a huge impediment as well.

Att wireless outage portable#

Given the breadth of power outages across the islands, we’re deploying portable generators as quickly as allowed,” AT&T said.

“Power is essential to restoring wireless and wireline communications. They have waived certain fees for customers and set up services that will help people get the word out to friends and families about their progress.Īmong the challenges to restoring service is the collapse of the island’s power grid, which has cut power to mobile facilities. Mobile phone service providers such as AT&T and Sprint have sent teams to Puerto Rico to restore coverage. “The Puerto Rican market is so profitable for mobile operators that when they do their first phase of deployment of new technologies, Puerto Rico is always in the first group of locations,” said Jose Otero, director of Latin America and the Caribbean for 5G Americas, a mobile broadband trade association based in Bellevue, Washington. At night, when we’re home, we have no means of communication,” she said.

“At least now we’re getting service in some places.

Stephanie Trigo, 28, was among those leaning against the concrete barrier of the Highway 17 bridge on Wednesday. territory, motorists desperate to communicate are herding on the sides of highways, bridges and exit ramps, hoping that their cell phones will come back to life. The search for the elusive sliver of places now capable of providing a signal has become a frantic treasure hunt. Federal Communications Commission.įor miles, cell phones deliver one frustrating message: “No Service.” REUTERS/Alvin Baez/File PhotoĪ week after Hurricane Maria came ashore as the most powerful storm to hit Puerto Rico in nearly 90 years, knocking out its electric grid, 90.9 percent of cell phone sites on the island remain out of commission, according to the U.S. FILE PHOTO: People stop on a highway near a mobile phone antenna tower (not pictured) to check for mobile phone signal, after the area was hit by Hurricane Maria, in Dorado, Puerto Rico September 22, 2017.